Refund policy
Returns & Satisfaction Guarantee
Effective Date: July 1, 2026
At Freedman’s Finest Coffee, our goal isn’t simply to roast exceptional coffee—it’s to earn your trust.
Every can we roast reflects our commitment to Consistency • Craft • Community, and we want every customer to feel confident ordering from us.
If something isn’t right, we want the opportunity to make it right.
Our Satisfaction Guarantee
We stand behind every coffee we roast.
If there’s a problem with your order, please let us know. While every situation is unique, we’ll always do our best to resolve issues fairly, promptly, and with genuine care.
Whether that means replacing your coffee, issuing store credit, or providing a refund, our goal is simple:
Treat every customer the way we’d hope to be treated ourselves.
Coffee Returns
Because coffee is a perishable food product, we generally cannot accept returns of coffee that has been opened, brewed, or consumed.
Likewise, once coffee has been roasted specifically for your order or subscription, it generally cannot be returned simply because of a change of mind or personal taste preference.
We appreciate your understanding, as every batch is roasted specifically with freshness in mind.
Damaged or Incorrect Orders
If your order arrives:
- Damaged during shipping
- Incorrect
- Missing items
- Defective packaging
please contact us within 7 days of delivery.
Whenever possible, please include:
- Your order number
- A brief description of the issue
- Photographs of any damaged products or packaging
This helps us resolve your claim quickly while also helping us improve our processes moving forward.
Shipping Damage
Although we carefully package every shipment, damage can occasionally occur during transit.
If your package arrives damaged, please keep the original packaging until we’ve had an opportunity to review the issue.
We’ll work with you—and, when necessary, with the shipping carrier—to resolve the situation as quickly and fairly as possible.
If the Coffee Isn’t What You Expected
Coffee is an agricultural product, and every harvest and roast has its own unique character.
Flavor perception is also influenced by brewing method, grinder quality, water chemistry, brew ratio, and freshness.
If you’re not enjoying your coffee as expected, don’t hesitate to reach out.
Before assuming something is wrong with the coffee, we’d be happy to help you troubleshoot your brewing method, grinder settings, water, or recipe. Sometimes a small adjustment can completely transform the cup.
If needed, we’re even happy to schedule a phone call or video chat to help dial in your grinder, brewing technique, or equipment. We believe great coffee is a partnership between the roaster and the brewer, and we’re committed to helping you get the most from every cup.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
Depending on your financial institution, refunds may take several business days to appear.
Subscription Orders
Subscription orders are covered by this same Satisfaction Guarantee.
Because subscription coffee is roasted specifically for each scheduled shipment, orders that have already entered production or have been shipped generally cannot be canceled or returned.
If there’s ever an issue with your subscription order, please contact us and we’ll work with you to make it right.
Our Promise
We believe exceptional customer service should be just as memorable as exceptional coffee.
If we’ve made a mistake, we’ll own it.
If something happened during shipping, we’ll work toward a fair solution.
If you’re new to specialty coffee, we’ll gladly share what we’ve learned to help you brew an exceptional cup at home.
Building lasting relationships matters more to us than any single sale.
Contact Us
If you have questions about your order or need assistance, we’d love to hear from you.
Email: info@freedmansfinestcoffee.com
Website: https://www.freedmansfinestcoffee.com
We strive to respond to all customer inquiries within 3 business days. Because we’re a small-batch artisan roastery, there may be times when we’re focused on roasting, fulfilling orders, or spending time with our families. We appreciate your patience and will respond as promptly as possible.
Thank you for choosing Freedman’s Finest Coffee. We appreciate the opportunity to serve you and are grateful to be part of your coffee journey.